Digital-Insights
Twilio
Sat Nov 30 2024
The AI Revolution in Retail Customer Service
Twilio posts cloud communications trends, customer stories, and tips for building scalable voice and SMS applications with Twilio's APIs.
Wed Nov 20 2024
Marketing where it matters: Reaching customers on their preferred channels
Fri Nov 15 2024
How to build brand loyalty with your retail marketing strategy
Personalization is crucial to your omnichannel retail strategy, and Twilio helps add the human touch.
3 personalized marketing campaigns to inspire your strategy
Check out these personalized marketing campaigns and learn how to leverage Twilio for stronger customer connections and impressive ROI.
Thu Nov 14 2024
Twilio Verify: Resiliency for uninterrupted authentication
Learn how Twilio Verify outperforms standard messaging APIs during outages and performance issues.
Wed Nov 13 2024
Holiday SMS marketing best practices for 2024 and beyond
Create a successful holiday SMS marketing program by understanding what you need to do before, during, and after the holiday season.
Thu Oct 31 2024
Meeting customers where they are: The key to effective support
Wed Oct 30 2024
Milestones For Onboarding your Verify Project to Twilio
Get step-by-step onboarding instructions for how to add Twilio Verify to your application.
Tue Oct 29 2024
Apple's iOS 18.1 release expands RCS to include Business Messaging
Apple released iOS 18.
Thu Oct 24 2024
Why you can’t build "artificially inflated traffic" protection in-house: the case against DIY SMS fraud prevention
Learn about Artificially Inflated Traffic and SMS Pumping Fraud, and why DIYing a solution is fraught with danger.
Mon Oct 21 2024
Introducing Twilio’s Consumer Preferences Report
Learn which communication practices matter most to consumers when it comes to their engagement with brands in Twilio's Consumer Preferences ...
Thu Oct 10 2024
10 holiday text message templates to use with customers
Boost holiday cheer in your customer communications with these 10 festive text templates.
Fri Sep 20 2024
2024 Cyber Week Preparation Webinar: Frequently Asked Questions
Twilio hosted a 2024 Cyber Week Preperation Webinar and discussed how businesses can prepare – and react to – the huge increase in customer ...
Mon Sep 16 2024
How AI Agents Will Reshape Your Growth Marketing Strategy
AI agents are poised to profoundly change growth marketing.
Wed Sep 11 2024
12 abandoned cart recovery strategies for marketers
Cart abandonment is a major loss in revenue.
Passkeys vs. other authentication methods: what’s the difference?
Discover the key differences between passkeys and passwords.
Mon Sep 09 2024
Financial services marketing: strategies, tips, and examples
Financial services is a highly regulated industry.
Thu Sep 05 2024
Retail marketing tips, examples, and compliance
Retail marketing is necessary for business growth.
Wed Aug 28 2024
Quick guide to WhatsApp marketing for businesses
Discover how to effectively use WhatsApp for marketing.
Tue Aug 27 2024
Drive up ROI and consumer trust with RCS, branded email, and branded calling
Fri Aug 23 2024
Ecommerce fraud prevention: tips, strategies, and best practices
Ecommerce fraud is a huge problem, especially during peak shopping periods.
Tue Aug 20 2024
Customer loyalty programs: Tips, examples, and how to start
An effective loyalty program boosts customer retention.
Fri Aug 02 2024
18 Promotional Text Message Examples and Templates
Promotional messages offer value and build relationships with customers.
Fri Jul 26 2024
Experience an out-of-the-box, no-code texting solution powered by Salesmsg
Thu Jul 18 2024
Transform CX with customer-centric AI strategies
The Evolution of Conversational Commerce: Authvia's Journey with Twilio
Mon Jul 15 2024
How recent New York State cybersecurity regulations could affect your business
Learn how 23 NYCRR Part 500, a New York State cybersecurity regulation, can affect your business, and where Twilio can help.
Thu Jul 11 2024
3 ways engagement leaders are closing the customer expectation gap
Exploring AI's game-changing role in customer engagement
Thu Jun 13 2024
What is SMS Verification & How Does It Work?
When you want greater security and convenience, SMS verification can help.
Wed Jun 12 2024
Forecasting the ROI of Multichannel Marketing
Learn how to measure the performance and return on investment (ROI) of your business's multichannel marketing communications.
Estimating the Value of Notifications: A Guide to Maximizing ROI
Learn how to estimate the dollar value of notifications and how to maximize your ROI with them.
Wed Jun 05 2024
How to Schedule a Text Message
Not the right time to send your customers a text? Learn how to write and schedule text messages for iPhone and Android.
Wed May 15 2024
What is RCS Messaging?
Rich communications services (RCS) is a powerful messaging protocol.
Tue May 07 2024
Unveiling the future: Redefining user authentication and fraud mitigation
Guide To SMS Delivery Reports
SMS delivery reports allow you to track the status of your marketing texts to ensure they're being sent and received properly.
Simplify to amplify: Boost engagement with streamlined user authentication
Thu May 02 2024
The Rise of SIM Swap Attacks and How to Prevent Them
A SIM swap attack grants fraudsters access to important online accounts.
Wed May 01 2024
Evolving with the eras: Generational marketing in 2024
The AI advantage: Taking personalized marketing to the next level
Wed Apr 17 2024
What Are Bots and How to Prevent them
Learn about what bots are, the types of bots, and how to prevent fake accounts from impacting your business.
Fri Apr 12 2024
What is VoIP Texting?
Did you know your VoIP number can be used for texting? Learn more about VoIP texting and how it works with Twilio.
Wed Apr 10 2024
What Is SMS Pumping Fraud and How to Stop It
SMS pumping fraud is an urgent problem for businesses that use SMS.
How to Use Voice Transcriptions for Customer Analytics
Learn how to unlock insights through voice transcription and intelligence, enhancing customer analytics for better sales, personalization, a...
Tue Apr 09 2024
New 2024 report highlights AI's game-changing role in customer engagement
5 key trends from our new 2024 State of Customer Engagement Report show how AI and trusted communications tools are shaping—and enhancing—cu...
Mon Apr 08 2024
Creating an engaging and compliant messaging solution with Hearsay Systems
Fri Apr 05 2024
How to Optimize IVR for Self-Service
Explore how to modernize your IVR for enhanced customer self-service with Twilio, by simplifying menus, integrating AI, and soliciting feedb...
Thu Mar 21 2024
Voice Commerce: Definition, How it Works, and Benefits
Wed Mar 20 2024
Decoding AI: How To Gain A Competitive Edge through Continuous Learning
Learn about our webinar series “Bridging the Gap: Integrating AI with Development in FSI” and see AI with Steve Monaghan, Executive Chairman...
Fri Mar 08 2024
Navigate decreasing academic enrollment and shrinking budgets with AI-enhanced solutions
Explore how universities can combat declining enrollment and budget constraints with tech solutions like VLEs, AI analytics, and Twilio.
Wed Mar 06 2024
Introducing Twilio’s newest email newsletter, the Digital Dispatch
Get a closer look at what the Digital Dispatch is and why you should sign up to have this monthly newsletter delivered straight to your inbo...
7 IVR script examples to help you build your own
Enhance your existing IVR system with Twilio
Thu Feb 01 2024
How AI is Transforming Contact Centers
Fri Jan 26 2024
Buy vs. Build: 4 Things to consider for user verification
Mon Dec 18 2023
Ensuring Business Continuity in the Face of Uncertainty
Learn about system uptime and how Twilio can help ensure communications reliability.
Fri Dec 15 2023
How voice can help you build an unforgettable customer experience
How voice can generate insights that help businesses build a personalised CX.
Find your voice: why customer conversations are your best new data source
Why businesses should look closely at call data to derive actionable insights and how voice is an untapped source for ROI.
Love to talk: three ways voice can boost loyalty
Three different ways businesses can use voice to ensure customers keep coming back.
The power of being heard: how good listening can boost profits
Thu Dec 14 2023
CDP vs. CRM: What’s the difference and which do I need?
Learn the key differences between CDPs and CRMs and discover which option is best for your business.
