Digital-Insights
Twilio
Thu May 02 2024
The Rise of SIM Swap Attacks and How to Prevent Them
A SIM swap attack grants fraudsters access to important online accounts.
Wed May 01 2024
The AI advantage: Taking personalized marketing to the next level
Twilio posts cloud communications trends, customer stories, and tips for building scalable voice and SMS applications with Twilio's APIs.
Evolving with the eras: Generational marketing in 2024
Wed Apr 17 2024
What Are Bots and How to Prevent them
Learn about what bots are, the types of bots, and how to prevent fake accounts from impacting your business.
Fri Apr 12 2024
What is VoIP Texting?
Did you know your VoIP number can be used for texting? Learn more about VoIP texting and how it works with Twilio.
Wed Apr 10 2024
What Is SMS Pumping Fraud and How to Stop It
SMS pumping fraud is an urgent problem for businesses that use SMS.
How to Use Voice Transcriptions for Customer Analytics
Learn how to unlock insights through voice transcription and intelligence, enhancing customer analytics for better sales, personalization, a...
Tue Apr 09 2024
New 2024 report highlights AI's game-changing role in customer engagement
5 key trends from our new 2024 State of Customer Engagement Report show how AI and trusted communications tools are shaping—and enhancing—cu...
Mon Apr 08 2024
Creating an engaging and compliant messaging solution with Hearsay Systems
Fri Apr 05 2024
How to Optimize IVR for Self-Service
Explore how to modernize your IVR for enhanced customer self-service with Twilio, by simplifying menus, integrating AI, and soliciting feedb...
Thu Mar 21 2024
Voice Commerce: Definition, How it Works, and Benefits
Wed Mar 20 2024
Decoding AI: How To Gain A Competitive Edge through Continuous Learning
Learn about our webinar series “Bridging the Gap: Integrating AI with Development in FSI” and see AI with Steve Monaghan, Executive Chairman...
Fri Mar 08 2024
Navigate decreasing academic enrollment and shrinking budgets with AI-enhanced solutions
Explore how universities can combat declining enrollment and budget constraints with tech solutions like VLEs, AI analytics, and Twilio.
Wed Mar 06 2024
Introducing Twilio’s newest email newsletter, the Digital Dispatch
Get a closer look at what the Digital Dispatch is and why you should sign up to have this monthly newsletter delivered straight to your inbo...
7 IVR script examples to help you build your own
Enhance your existing IVR system with Twilio
Thu Feb 01 2024
How AI is Transforming Contact Centers
Fri Jan 26 2024
Buy vs. Build: 4 Things to consider for user verification
Mon Dec 18 2023
Ensuring Business Continuity in the Face of Uncertainty
Learn about system uptime and how Twilio can help ensure communications reliability.
Fri Dec 15 2023
How voice can help you build an unforgettable customer experience
How voice can generate insights that help businesses build a personalised CX.
Find your voice: why customer conversations are your best new data source
Why businesses should look closely at call data to derive actionable insights and how voice is an untapped source for ROI.
Love to talk: three ways voice can boost loyalty
Three different ways businesses can use voice to ensure customers keep coming back.
The power of being heard: how good listening can boost profits
Thu Dec 14 2023
CDP vs. CRM: What’s the difference and which do I need?
Learn the key differences between CDPs and CRMs and discover which option is best for your business.