Posts about #customer-experience from the top innovative companies, all in one place.
Thu Nov 16 2023
From FAQs to chatbots: A complete guide to customer self-service
Quality self-service is a vital part of a comprehensive customer service strategy.
Tue Nov 14 2023
How Duolingo uses Twilio Verify WhatsApp with SMS Fallback
At SIGNAL 2022, Duolingo shared how they deployed Twilio's Verify application to authenticate users and connect them with their friends.
Mon Nov 13 2023
How to protect data privacy when using AI
Every day, companies are taking the plunge and diving into the world of AI.
Fri Nov 03 2023
Rekindle the spark by delivering true personalization for customers with AI
As technology aimed at supporting customer engagement has evolved, each new development has promised greater intimacy and warmth—like a corn...
Thu Nov 02 2023
Guide to customer onboarding [examples and best practices]
Like any relationship, the early stages of your customer relationships are crucial.
Mon Oct 09 2023
Intelligent virtual assistant (IVA): Definition, benefits, and use cases
Intelligent virtual assistants (IVA) are incredibly sophisticated applications with the potential to revolutionize the way modern businesses...
Fri Oct 06 2023
Sales funnel 101: A complete guide
Understanding how your customers move through the sales funnel is integral for improving your customer acquisition and retention efforts.
Fri Sep 22 2023
How to use AI in customer service
AI innovations have the potential to revolutionize how businesses operate.
Thu Sep 21 2023
10 customer retention strategies to turn your call center into a customer retention center
Increasingly, we’ve seen a massive shift in the consumer/business power dynamic.
Fri Aug 25 2023
AI-powered fraud prevention: Enhancing security and customer experiences
Companies can harness the power of artificial intelligence (AI) to counter fraudulent activities, enhancing both customer experiences and fi...
Wed Aug 23 2023
Twilio’s approach to trusted CustomerAI
At Twilio, we recognize that artificial intelligence (AI) has the potential to transform the way we work, live, and interact with the world ...
Mon Aug 07 2023
12 contact center technologies and trends to support your agents and customers
Contact centers have a lot of moving parts, like conversations across channels, customer databases, and metrics to track.
Mon Jul 10 2023
Earning Trust and Winning Customers in the Digital Age
What do you picture when someone asks you to take a trust leap? Does it conjure up images of a corny team building exercise where you’re ask...
Fri Jun 30 2023
Top 9 IVR Issues and How Call Centers Can Avoid Them
An efficient and well-maintained interactive voice response system can be one of the most vital tools for a call center.
Tue Jun 27 2023
7 Ways to Transform Customer Service in the SaaS Industry
The software as a service (SaaS) industry is the epitome of innovation.
Mon Jun 26 2023
Retail Reinforcements: Strengthening Your Position in the Asia Pacific Market
What is the key to unlocking retail success in Asia Pacific (APAC)? To answer that question, we hosted a webinar moderated by Audrey William...
Mon Nov 14 2022
9 Features to Look for in a Call Center Solution for Small Business
If you run a small business, you’re probably used to taking on big challenges with limited resources.
Tue May 31 2022
Scaling Your Messaging Strategy with the WhatsApp Business Platform: Part 2
When scaling your WhatsApp use cases, you may run into challenges, such as maintaining compliance with opt-in requirements or encouraging mo...
Tue May 31 2022
Scaling your Messaging Strategy with the WhatsApp Business Platform: Part 1
For global businesses, interacting with customers on WhatsApp can help grow their trust and engagement with your brand, especially in region...
Tue May 31 2022
Cloud Call Center: Definition and Advantages
The term call center may evoke an image of an office full of operators with headsets answering customer calls.
Thu Jun 10 2021
ACD vs IVR: What's the difference between contact center ACD and IVR?
If you've ever called a customer service number, there's a good chance the call center used an automatic call distributor (ACD) or an intera...